Privacy policy

Privacy Policy

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Privacy Policy for My Store

Last updated: November 23, 2025

My Store operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). My Store is powered by Shopify, which enables us to provide these Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services.

By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

“Personal information” refers to data that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information.

We may collect the following categories of personal information:

  • Contact details: name, address, billing/shipping address, email, phone number

  • Financial information: card numbers, payment details, transaction information

  • Account information: username, password, preferences, settings

  • Transaction details: items viewed, added to cart, purchased, returned, exchanged

  • Communications: messages you send us, including customer support enquiries

  • Device information: browser type, IP address, device identifiers

  • Usage information: how you navigate and interact with the Services

Sources of Personal Information

We may collect personal information:

  • Directly from you when you create an account, place an order, or communicate with us

  • Automatically via cookies and similar technologies when you use the Services

  • From service providers who support our operations

  • From partners or other third parties

How We Use Your Personal Information

We may use your information for the following purposes:

1. To Provide, Tailor, and Improve the Services

This includes processing orders, managing accounts, shipping products, handling returns, sending notifications, and personalizing your shopping experience.

2. Marketing and Advertising

We may send marketing communications and display personalised advertisements based on your activity.

3. Security and Fraud Prevention

To authenticate accounts, detect suspicious activity, and secure our Services.

4. Communications

To provide customer support and keep you informed about orders and updates.

5. Legal Obligations

To comply with requests from authorities, legal processes, litigation, or enforcement actions.

How We Disclose Personal Information

Your personal information may be shared with:

  • Shopify (platform host and data processor)

  • Service providers (payments, shipping, analytics, support, cloud storage)

  • Business and marketing partners

  • Third parties when you direct us to do so

  • Affiliates or corporate group members

  • Parties involved in business transactions or legal proceedings

Relationship With Shopify

Our store is hosted by Shopify, which processes your personal information to operate and improve the platform. Shopify may use aggregated data from your interactions across various merchants to provide enhanced services.

For details on Shopify’s privacy practices or to exercise your rights related to Shopify’s processing, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.

Third-Party Links

The Services may include links to third-party websites. We are not responsible for the privacy, security, or content of these sites. Information posted on third-party or public platforms may be visible to others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.

Security and Data Retention

While we maintain security safeguards, no system is completely secure. Avoid sending sensitive information via unencrypted channels.

We retain your personal information only as long as necessary to provide the Services, fulfill legal obligations, resolve disputes, and enforce policies.

Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access / Know the personal information we hold about you

  • Delete your personal information

  • Correct inaccurate information

  • Data portability

  • Manage communication preferences

Additional Rights for UK / EEA Residents

  • Object to processing

  • Restrict processing

  • Withdraw consent

We may require identity verification to process your requests.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how your information is processed, please contact us. You may also have the right to file a complaint with your local data protection authority.

International Transfers

We may transfer your personal information outside your country.
For UK/EEA transfers, we rely on Standard Contractual Clauses or equivalent lawful mechanisms unless the destination country provides adequate protection.

Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this website with an updated “Last updated” date.

Contact

For all enquiries, please use the following contact details:

📞 Phone: +44 7519 193722
📧 Email: Ty04@btopenworld.com
We are the data controller for the personal information processed through our Services.